Hackney Man and Van Accessibility Statement

Hackney Man and Van is committed to providing an accessible and inclusive experience for all customers in Hackney and the surrounding area. We aim to make our moving and transport information easy to use and understand for every visitor, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains the steps we take to improve accessibility for our services and our website.

Our Accessibility Commitment

We are working to align our website and digital content with the Web Content Accessibility Guidelines, commonly known as WCAG 2.1, at the AA level. These guidelines help make content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments. Our goal is to provide a consistent, usable experience across devices and to make it easier for people in the accessible Hackney Man and Van area to find and use our services.

Screen Reader Support

Our website is designed to support visitors who use screen readers. We aim to follow best practices for headings, text structure, and image descriptions so that content is announced clearly and in a logical order. Where possible, images that provide important information will include descriptive alternative text. We work to ensure that forms, buttons, and navigation elements have meaningful labels so that screen reader users can understand and operate them without relying on visual cues.

Keyboard Navigation

We recognise that some visitors may not be able to use a mouse or touch screen and depend on a keyboard or alternative input device. Our website is being developed so that most features can be accessed using keyboard navigation alone. We aim to ensure that links, buttons, and form fields receive a visible focus state so users can see where they are on the page, and that the tab order follows a logical sequence. We regularly review our pages to identify and reduce any keyboard traps or elements that cannot be reached easily without a mouse.

Consistent Layout and Readable Content

To support users across Hackney and beyond, we aim for a clear and predictable layout. We avoid overly complex designs and use consistent navigation to help visitors orient themselves. Text is written in plain language where possible, with short paragraphs and descriptive headings. We work to provide sufficient colour contrast between text and background so that content remains legible for users with low vision or colour vision deficiencies.

Ongoing Improvements and WCAG 2.1 AA Compliance

Accessibility is an ongoing process. While our intention is to meet or exceed WCAG 2.1 AA standards, there may be areas of our website that still require improvement. We are continually reviewing our content, updating code, and testing features to improve compatibility with assistive technologies. As we expand our Hackney Man and Van services and add new information, we aim to build accessibility into each stage of design and development.

Accessibility Requests and Feedback

We value feedback from anyone who uses our website or services. If you experience any difficulty accessing information about our man and van services in Hackney, encounter a barrier when using screen readers or keyboard navigation, or need information in a different format such as large print or a simpler written version, you can contact us using our standard contact methods shown on our website or booking information. Please include details of the page or service you were trying to use and describe the issue you faced.

We will review all accessibility requests and aim to respond within a reasonable time frame. Where possible, we will provide an accessible alternative or work to correct the issue. Your feedback helps us improve the experience for everyone using Hackney Man and Van.

Future Accessibility Plans

As our business grows in the accessible Hackney Man and Van area, we plan to continue reviewing our website and services to identify opportunities for better accessibility. This may include additional user testing with people who rely on assistive technologies, further improvements to forms and booking processes, and updates to our content to keep information clear and easy to understand. Our commitment is to keep accessibility at the centre of how we present our moving and transport services to the Hackney community.