Hackney Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Hackney Man and Van provides removal, man and van, transport, and related services. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions and that you are authorised to enter into this agreement on your own behalf or on behalf of any business or third party you represent.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business, organisation, or representative who requests or accepts a quotation or booking for services from Hackney Man and Van.

Services means any removal, man and van, transport, delivery, loading, unloading, packing, or related activity carried out by or on behalf of Hackney Man and Van.

Vehicle means any van or other vehicle used by Hackney Man and Van to provide the services.

Goods means the items, belongings, furniture, equipment, or materials that are handled, transported, or otherwise dealt with as part of the services.

Working Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.

Scope of Services

Hackney Man and Van provides man and van and removal services for domestic and commercial customers. Services may include loading, unloading, transport of goods, basic furniture disassembly and reassembly when agreed in advance, and limited assistance with packing and positioning items at the destination.

The scope of the services for each booking will be as set out in the quotation and confirmed at the time of booking. The customer is responsible for ensuring that all requested services are clearly described, including the number of items, access details, special handling requirements, and any unusual sizes, weights, or values of goods.

Quotations and Prices

Any quotation provided by Hackney Man and Van is based on the information supplied by the customer, including dates, locations, access conditions, parking arrangements, size and number of items, and any additional services requested. Quotations are normally given either as a fixed price or on an hourly-rate basis with a minimum charge period.

Hackney Man and Van reserves the right to amend or withdraw a quotation if:

1. The information provided by the customer is inaccurate or incomplete.

2. The services are not booked within the validity period stated on the quotation.

3. There is a material change in the scope of work, access conditions, or other circumstances beyond the control of Hackney Man and Van.

Unless expressly stated otherwise, quotations do not include insurance for high-value or fragile items, disconnection or reconnection of appliances, removal of doors or windows, or work at height beyond reasonable access.

Booking Process

A booking is made when Hackney Man and Van confirms acceptance of the customer request, whether verbally or in writing, and a date, time, and service details are agreed. Hackney Man and Van may require a deposit or prepayment to secure the booking. The customer is responsible for checking that all details in the booking confirmation are correct.

Bookings are subject to availability. Hackney Man and Van reserves the right to decline a booking at its discretion. The customer must notify Hackney Man and Van as soon as possible of any changes to the booking, including time, date, addresses, access, or the nature and volume of goods.

Hackney Man and Van may reasonably adjust the price if changes to the booking result in additional time, distance, labour, or resources being required.

Customer Responsibilities

The customer is responsible for the following.

1. Ensuring that all goods are properly packed, secured, and ready for transport unless packing services have been expressly agreed as part of the booking.

2. Ensuring suitable access at collection and delivery addresses, including arranging parking and any permits required, and informing Hackney Man and Van of any access restrictions, stairs, narrow corridors, or time limits.

3. Supervising loading and unloading where necessary and ensuring that nothing is removed or left behind in error.

4. Complying with all applicable laws and regulations, including waste regulations and any building or property rules at the premises.

5. Ensuring that any goods of significant value or special sensitivity are clearly identified in advance so that appropriate handling can be discussed.

Payments and Charges

Payment terms will be communicated at the time of booking. Hackney Man and Van may require a deposit or full prepayment prior to the start of the services. Any balance is normally payable immediately upon completion of the services, unless otherwise agreed in writing.

Hackney Man and Van may accept various payment methods, subject to change from time to time. The customer is responsible for ensuring that sufficient funds are available and that payment details are accurate.

Where services are charged on an hourly basis, the chargeable time starts from the agreed arrival time or the time the vehicle arrives at the collection address, whichever is later, and ends when the services are completed at the final destination, including any necessary travel between addresses and reasonable breaks.

Additional charges may apply in the following situations.

1. Delays caused by inadequate access, waiting time, or the customer not being ready at the agreed time.

2. Extra labour or time required due to under-declared volume, weight, or difficulty of the goods.

3. Tolls, congestion charges, parking fees, or penalties incurred as a direct result of the services, except where caused by the fault of Hackney Man and Van.

All charges are exclusive of any applicable taxes or levies unless expressly stated otherwise.

Cancellations and Amendments

The customer may cancel or amend a booking by giving notice to Hackney Man and Van. Any cancellation or amendment is only effective when acknowledged by Hackney Man and Van.

Hackney Man and Van may apply cancellation charges depending on the notice period provided.

1. If the customer cancels more than a reasonable period in advance of the scheduled start time, any deposit may be refunded or transferred, subject to any administrative costs.

2. If the customer cancels within a shorter period before the scheduled start time, a cancellation fee may be charged up to a percentage of the quoted price or a minimum fee to cover lost time and resources.

3. If the customer cancels on arrival of the vehicle or after the scheduled start time, Hackney Man and Van may charge the full quoted amount or a minimum call-out fee.

If the customer wishes to change the date, time, or scope of services, Hackney Man and Van will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

Delays and Unforeseen Circumstances

Hackney Man and Van will use reasonable efforts to arrive and complete the services within agreed timeframes. However, times are approximate and may be affected by traffic, weather, road closures, accidents, mechanical breakdown, or other events beyond the reasonable control of Hackney Man and Van.

Hackney Man and Van will not be liable for any indirect loss, cost, or inconvenience resulting from delays caused by factors outside its control. If a delay is directly caused by Hackney Man and Van, liability will be limited to a reasonable adjustment in charges for the delayed period and shall not exceed the total price of the affected booking.

Excluded and Prohibited Items

The customer must not request the transport or removal of prohibited or hazardous items. The following items are generally excluded from the services unless expressly agreed in writing in advance.

1. Explosives, firearms, ammunition, or weapons.

2. Flammable, corrosive, toxic, or otherwise hazardous materials.

3. Livestock, animals, or perishable food items.

4. Cash, precious metals, jewellery, watches, or items of exceptionally high value.

5. Important documents, securities, or irreplaceable memorabilia.

If such items are found among the goods without prior agreement, Hackney Man and Van may refuse to transport them, may suspend the services, and may require the customer to remove them at their own cost and risk.

Liability and Limitations

Hackney Man and Van will take reasonable care in handling and transporting goods. However, the customer acknowledges and agrees to the following limitations of liability.

1. Hackney Man and Van is not liable for loss or damage to goods arising from inadequate packing, normal wear and tear, pre-existing defects, or where the goods have inherent defects or are especially fragile or unstable.

2. Hackney Man and Van is not liable for any indirect or consequential loss, such as loss of profits, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services.

3. Where liability is accepted, it will be limited to a reasonable cost of repair or replacement of the affected goods, subject to an overall cap not exceeding the total price paid or payable for the specific booking under which the claim arises.

The customer must inspect goods promptly upon completion of the services. Any visible loss or damage must be reported to Hackney Man and Van as soon as reasonably practicable. Claims must be made within a reasonable time period after completion of the services, providing full details and supporting evidence.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Insurance

Hackney Man and Van maintains appropriate cover for its operations as required by law. This may not replace the need for the customer to arrange their own contents or transit insurance, particularly for high-value, fragile, or specialist items.

The customer is strongly advised to ensure that their own insurance policy covers goods in transit during removal or man and van services, and to notify their insurer of the move in advance.

Waste and Environmental Regulations

Hackney Man and Van operates in accordance with applicable waste and environmental regulations. The customer must not request the disposal of waste in any manner that would breach such regulations.

Where Hackney Man and Van agrees to remove unwanted items, furniture, or general waste, this will be carried out in line with lawful disposal routes. Additional charges may apply for waste transfer, recycling, or disposal services, and for any additional handling or sorting required.

The customer is responsible for accurately declaring the nature and type of items to be disposed of. Hazardous waste, electrical items requiring special treatment, or regulated materials may be refused or may incur additional charges where permitted.

Access, Parking, and Property Damage

The customer must ensure that suitable parking is available for the vehicle at both collection and delivery points. This may include obtaining permits or making advance arrangements with property managers or local authorities.

Hackney Man and Van is not responsible for fines or penalties arising from inadequate or incorrect parking instructions given by the customer. Any such fines may be charged to the customer where they arise directly from following the customer’s directions.

Hackney Man and Van will take reasonable care to avoid damage to property while providing the services. The customer should protect floors, walls, and fittings if they are concerned about marks or minor scuffs that can occur during moving, particularly in tight spaces.

Complaints

If the customer is dissatisfied with any aspect of the services, they should raise the issue as soon as possible with Hackney Man and Van so that it can be investigated and, where appropriate, remedied.

When making a complaint, the customer should provide full details of the booking, the nature of the concern, and any supporting evidence such as photographs. Hackney Man and Van will review the complaint and respond within a reasonable time. Any agreed remedy will be in full and final settlement of the matter.

Data Protection and Privacy

Hackney Man and Van will collect and use personal data only as necessary to provide the services, manage bookings, process payments, and carry out legitimate business operations. Customer details may be stored securely for record-keeping and legal compliance purposes.

Personal data will not be sold or shared with unrelated third parties except where required by law or where necessary to deliver the services, such as with payment processors or subcontractors working under appropriate obligations of confidentiality.

Subcontracting

Hackney Man and Van may, at its discretion, use employees, agents, or subcontractors to perform some or all of the services. This will not affect the customer’s rights under these Terms and Conditions. Hackney Man and Van will remain responsible for the proper performance of the services contracted, subject to the limitations of liability set out in these Terms and Conditions.

Variation of Terms

Hackney Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of confirmation of a booking will apply to that booking. Customers are encouraged to review the latest Terms and Conditions periodically.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by Hackney Man and Van, constitute the entire agreement between the parties in relation to the services. They supersede any prior understandings, statements, or agreements, whether written or oral, relating to the same subject matter.